Department: Sales & Customer Relations
Reports To: Director of Sales & Customer Relations
General Summary: Promotes and sells company products and services to new and existing customers. Educates customers on company products and services and offers current promotions and applicable bundling options. Assists with customer relations activities that may include assisting customers with service issues, billing inquiries, new service requests, disconnects and plan changes.
Position General Summary: Sells business solutions to commercial customers. May sell more complex telecommunications equipment to residential customers. Follows up on sales leads and informs and educates potential customers of available products and services. Defines potential customer needs, finds solutions, develops proposals and sales presentations, and closes the sale. Maintains contact with existing customer base to capitalize on new sales opportunities. Follows up with customers to ensure customer satisfaction.