YK Communications (YK) is an Equal Opportunity Employer to all individuals. YK does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
Installs, maintains, and services broadband Internet services, voice services, security services, video services, satellite/wireless services, and customer premise equipment. May also work at the business office, repairing CPE dropped off by customers. May install and maintain multi-line key systems, PBX’s and other unregulated equipment.
Responsible for the splicing, testing, and maintenance of fiber optic cabling and components in both the outside plant and central office. This position will play a key role in the design, installation, and maintenance of the outside plant network.
Provides customer service and technical support for all company product and service offerings. Gathers relevant information, diagnoses, troubleshoots and resolves customer problems and issues. Research complex problems and issues to determine solutions. Update’s customer account information as appropriate. Supports internal staff with computer, network and network peripheral equipment and issues.
Promotes and sells company products and services to new and existing customers. Educates customers on company products and services and offers current promotions and applicable bundling options. Assists with customer relations activities that may include assisting customers with service issues, billing inquiries, new service requests, disconnects and plan changes.
109 W. Putnam
P.O. Box 329
Ganado, TX 77962
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