There can be a number of factors that play into a device not connecting. Ask yourself these questions:
- Is Wi-Fi enabled on your device?
- Is your device an older model? If so, we may need to make adjustments to your router’s settings.
- Are you in range of the router?
- Have you rebooted your device?
If you’re still experiencing issues, call our 24/7 tech support team at 361-771-3334 for help connecting your device.