Updated on November 3, 2020
What should I do if I’m experiencing buffering or slow internet service?

Check to see if you have a device that’s downloading an update, or if another family member is gaming or streaming in another part of the house. These activities are “bandwidth hogs” and can slow down your internet connection.You can also restart the device on which you’re experiencing buffering or slow speeds. If that doesn’t resolve the issue, try rebooting the router.

If none of these suggestions work, call 361-771-3334 and select the support option.

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