Updated on November 9, 2021
If I find what I believe to be an error on my bill, how do I resolve the issue? (Without having my service disconnected.)

o In the event of a dispute between you and YK regarding a bill for telephone service, the company will investigate the particular case and report the results to you. Should the dispute not be resolved, the company will inform you of the complaint procedures of the Public Utility Commission.

o Your service will not be subject to discontinuance for not paying that portion of a bill under dispute pending the completion of the determination of the dispute, but in no event should the dispute exceed sixty (60) days. You are obligated to pay any billings not disputed as established in the General Rules Section of the General Exchange Tariff.

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