Technical

What can cause a false alarm?

Anytime any of the devices detects a change, an alarm can occur. In some instances, the change could be caused by an environmental change or a physical change. A false alarm by a motion detector can be caused by an environmental change or a build up of dust on the device. A false alarm by a door or window contact may be caused by the door not closing properly, or the door magnet could be weak and need to be serviced.

What does "DC" on my keypad display mean?

"DC" will appear anytime the Download Software has been used to access the control panel's programming. We have the capability to dial into an alarm panel and "talk" with the unit. When we do this the "DC" may be displayed

What does "FC" on my keypad display mean?

"FC" will appear on the keypad anytime the alarm system tried to report an event to the Central Station and the message was not received by the Central Station. The most common reasons this may happen are due to phone service not being available, Long Distance call block being put on the line, or some other type of telephone line trouble.

My system continues to BEEP after unplugging the wall transformer. What does this mean?

The wall transformer is the source for electrical power to your alarm system. In addition, the alarm system is powered by a 12 volt battery in the control panel. Disconnect both power sources and the system will be powered down. Note: If the panel is still communicating with the Central Station, a tamper alarm will alert if the panel is opened.

My keypad is displaying "6F" or "BF." What does this mean?

Service is required. "6F" or "BF" is an error code associated with the Long-Range Radio backup system. When these codes are displayed, the Radio has lost connection with the Network used to report your alarms in the event your telephone service is unavailable.

Can I increase the volume of the keypad?

Some of the systems do allow the keypad volume to be increased or decreased. Please refer to your user manual for the procedure for your particular system. For the Lynx Touch Wireless system, press the "Settings" button from the home screen and adjust the slider for volume control.

How do I change my panel battery?

We recommend having a technician change the battery in a panel. If you do not have a maintenance agreement, charges may apply.

The system goes into alarm as soon as I open the door returning home. Can you change that?

Be sure that the door you are entering is the same door that you requested to have a delay for entry/exit. Typically only one door is given a delay. If you are now entering through a different door, the delay will have to be added. Also, be sure the system is not being armed in the instant mode which will not allow for any re-entry. There could be a malfunction with the door contact and service may be required.

Will the system accommodate multiple user codes?

Yes. All of the systems being installed today do have the ability to program more than one user code. Depending on the exact type of system, the total number of codes will vary.

System Keypad is blank. Does this mean there is no power?

This normally means the electrical power has been removed from the system and the battery has been exhausted. Check all of the circuit breakers. If none are tripped and you have power in your home, service will be required.

How do I by-pass a zone or device?

For the Lynx Touch System, press the "Zones" button from the home screen. Choose the zone you would like to bypass and select the bypass option. You will need to enter the master user code to complete a bypass. Note: When a system in disarmed and armed, bypasses are cleared automatically.

How do I activate the Chime mode?

For the Lynx Touch System, presse the "Settings" button from the home screen. You can turn voice or chime options on or off here.

How do I deactivate Chime mode?

For the Lynx Touch System, presse the "Settings" button from the home screen. You can turn voice or chime options on or off here.

How do I set the Time and Date on the system?

For the Lynx Touch System, presse the "Master Menu" button from the home screen. Select the Date/Time option and make the necessary changes.

How long will the siren sound after going into alarm?

The normal programming is set for the siren to stop after 4 minutes for Intrusion Alarms. The siren typically will not stop for Fire Alarms until the system is reset.

Will pets set the alarm off?

Most of the motion detectors installed today discriminate between pets and people. The standard will discriminate up to a 80 lb pet. Depending on the size and number of animals you have.

Why does the keypad display "Fault" and a "Zone Number"?

Any time a zone is faulted, it will display on the keypad. This could mean a door/window is open or there is movement in the area of a motion detector. The system cannot be armed at this time. The fault must be cleared to set the alarm.

How can I test my security system?

Your salesperson should have supplied you with a guide on how to test your system. This same guide is available in your control panel manual. If you are not able to locate this guide, we can provide you with a copy. We suggest that you test your system monthly.

What devices can be activated while I am at home or at night?

Any type of motion sensor should not be armed in the area you are sleeping. If motions are armed in other parts of the house, your system will have to be disarmed before leaving the sleeping quarters. In most cases, this has already been programmed for you. You can use the STAY mode while sleeping or are in the house. This feature turns off all interior devices and keeps your perimeter armed. The AWAY feature arms every device in the system and assumes you are leaving the house.

Can I remove the door contacts while remodeling?

Door contacts can be removed during this time. It is recommended that a technician remove them from the system so other devices can be used. If the door is being replaced, special care should be given to the wiring during this time.

Why does the red light not work on my motion detectors?

The lights on wireless detectors are turned off to help conserve the life of the batteries in the detector.

The contact on my door is loose or falling off. What should be done?

A technician will need to make a visit to repair your door contact.

How often should I test my system?

Once each month your alarm should be tested.

Must I have a telephone line to have a security system?

Yes, as a primary communication method to the monitoring center. In the event no telephone line is available, Long Range Radio or Cellular back-up devices can be used to transmit alarm signals.

Can I add a wireless remote to my system?

Most systems being installed today do have the ability to support both wired and wireless devices. In some cases, wireless devices can be retro-fitted to older alarm systems as well. We will need to know your Make and Model of Control, Panel and we can recommend a solution.

Where is my panel located in my home?

The exact panel location does vary form house to house. Typically, they are placed in a central location of the home. If you have our wireless system, the control panel is integrated with your main keypad.

How can I test my Glass Break detectors?

This requires a special piece of test equipment in order to properly test these devices. We will be happy to have a technician come out and test them for you. Charges may apply.

My keypad is displaying "CA." What does this mean?

"CA" is displayed on the keypad when the alarm has been activated but the system was turned off with a Pass Code before it could communicate with the Central Monitoring Station. In most cases, no signal was ever sent to the Central Monitoring Station.

My keypad is displaying "Standby Busy E8." What does this mean?

"Standby" or "E8" is displayed on the keypad when there are more wireless devices programmed than the system is capable of handling. Service is required.

My keypad is displaying "Alarm and a Zone Number." What does this mean?

This indicates an alarm has occurred. This information will continue to be displayed until you enter your Pass Code and press "Disarm".

My phones don't work (with the RJ31X jack plugged in or disconnected.)

A RJ31X jack should be installed at each control panel. By unplugging this jack, you will disconnect the alarm from the phone system. If the phones begin working, then the problem is in the Alarm Panel. If the phones continue not to work, the problem is in the RJ31X jack or somewhere else in the phone system.

When people call my home, they report hearing a fax-like tone on the line.

The tone they hear is from the panel wanting to communicate with the software and modem. It can be disabled so the incoming caller does not here anything but the phone ringing. When the alarm panel answers a call, the party calling will hear a fax-like tone or the words "System System". This feature is activated by calling the residence, allowing the phone to ring one time, and then calling back to the same number. This feature is used for our download software to access your programming when changes are needed or for the system to be controlled by you via a touch tone phone (if available.)

When people call my home they report hearing "System System." What does this mean?

The alarm panels do have the ability to answer an incoming call. The party calling will hear a "fax" like tone or the words "System System". This feature is activated by calling the residence, allowing the phone to ring one time and, then calling back to the same number. This feature is used for our download software to access your programming when changes are needed or for the system to be controlled by you via a touch tone phone (if available.)

Will the alarm report to the central station if the phone line is cut?

No. The alarm system cannot communicate with the Central Monitoring Station if the phone line is not available. A backup Long Range Radio or Cell backup can be installed for this purpose.

How long will the battery last when the power goes out?

24 hours

What happens during power outages?

The battery will continue to operate the system until power is restored or the batteries are exhausted.

Will the battery need to be replaced after a power outage?

The batteries are designed to recharge after being drained. In the event the battery does not properly re-charge, a message will be displayed on the keypad. In this case, the battery will need to be replaced.

What does "AC" loss mean?

"AC" loss in an indicator that electrical power has been removed from the system. If you are not currently experiencing a power outage, check all of your circuit breakers. Service may be required.

Keypad is displaying "OC." What does this mean?

"OC" is displayed on the keypad when communication has been lost between the keypad and the control panel.

How do I change my user code for the keypad?

Please refer to your user manual for these instructions. You will have to have your "Master Code" in order to perform this function. Your "Master Code" is recorded in your user manual.

What is the distance range for the key fobs and panic buttons?

The nominal range for these devices is 200 ft. This does vary depending on your area, your surroundings, and the strength of the batteries.

Why does the keypad display "Armed Stay Exit Now"?

The "Stay" mode also allows for Entry/Exit delay times. If no delay is needed, arm the system in the "instant" mode. This will not allow any entry time.

How do I reset my system after an alarm?

Enter your four digit Pass Code twice. The first time will silence the alarm and the second time will reset the system.

How long do I have to disarm my system before it goes into alarm?

Normally the Entry Delay is set to 60 seconds. The effectiveness of the alarm is dependent on this time being as short as possible. This time can be configured based on your needs.

How many of my doors have entry delay?

This is normally determined by the installer and is kept to a minimum. We recommend only one door be given delay. This number can be determined by the customer to suit their needs.

Keypad displays "Message." What does this mean?

Your system has an integrated message center. Press the message button to listen to your message.

Why does the "Ready" light blink on and off?

The "Ready" light indicates if the system is ready to be turned on. This indicates a door / window is open or there is movement in the area of a motion detector.

Why will the ready light not come on?

The "Ready" light indicates if the system is ready to be turned on. This indicates a door/window is open or there is movement in the area of a motion detector.

I enter my code to arm and nothing happens. What does this mean?

The system may not be "Ready." Until this fault condition is fixed, the system will not arm. If the system is ready, verify you are using the correct code.

Why does the keypad sound when my telephone rings?

The wireless Lynx system has the ability to operate as a speaker phone. Calls can be placed or answered from this location. This feature can be disabled if the customer wishes.

Can I arm my system with a telephone?

The wireless Lynx system has this feature integrated into the basic system.

Will the system reset itself after the alarm goes off?

The standard siren default time is 4 minutes. During Fire Alarms, the siren does not silence until the panel is reset. Once the siren does go silent, the system is still armed and able to activate if another event happens.

Why does my siren buzz or click?

This normally indicates a malfunctioning siren. Service is required.

What does "Duress Code" mean?

"Duress" is a term used for someone in a stressful situation. There is a certain code a user can enter to disarm the system, and a "Duress" alarm will be sent to the central station. Police are immediately dispatched.

What is my Duress Code?

Most companies use 2580. But please check with your installation dept. to see how this feature is programmed.

Does my system give any indicators of the battery or power loss?

Low Batteries are displayed on the keypad and are also transmitted to the Central Monitoring Station.

What happens if I lose my remote to my security system?

The remote can be disabled via our download software, or we can schedule a technician to come out.

Why does the system disconnect me from the phone line?

The alarm system is wired to take priority over all of the phones in the house. This prevents the system from being defeated by having a phone "off hook" in the house.

My code will not work when I enter it --Arm or Disarm

The system may not be "Ready." Until this fault condition is fixed, the system will not arm. If the system is ready, verify you are using the correct code.

I hear a beeping in my home. Can it be the alarm system?

Yes -- Most of the beeping will be heard from the keypad and a code will be displayed. If nothing is being displayed, the beeping may be coming from another source. One common source is battery powered smoke detectors not installed by the alarm company.

The phone company reports the alarm system is holding up the phone line.

A RJ31X jack should be installed at each control panel. By unplugging this jack, you will disconnect the alarm from the phone system. If the phones begin working, the problem is in the alarm panel. If the phones continue to not work, the problem is in the RJ31X jack or some where else in the phone system.

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YK Communications
YK Communications
109 W. Putnam, P.O. Box 329, Ganado, TX 77962
Sales Staff
Monday – Friday, 8:00am – 5:00pm
Call us toll-free @ 800.395.1499